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We provide Free & Discreet shipping with the tracking numbers on all orders. We will send a tracking number to your Email box once your order is shipped. Please refer to the below sections for more details.

Note: We support international shipping.We can ship to many countries and regions around the world, including North America, Europe, and Asia, etc.

1.Where do you ship from?

  We have warehouses in the United States, Germany, the UK, Canada, and Australia. Orders are prioritized for shipment from the nearest available warehouse. If items are out of stock locally, we will arrange delivery from another warehouse.

2.How long to process my order?

Your order will typically be processed within 8-12 hours after payment confirmation. 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@penisvibrator.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@penisvibrator.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@penisvibrator.com.
We appreciate your understanding of this policy, which is designed to protect the well-being of all customers.

Return Conditions
(a)You have 2 days to decide if an item is right for you, if not, you can certainly come to us within 2 days of receipt.

(b)Items returned must be in their unused condition with the intact packing. We do not accept a returned item including its’ box that's sworn, damaged, used, or altered in any way.

(c)We do not accept returned items that were sent back by you directly without checking with us first.

(d)We do not accept packages returned by the C.O.D. service. Return shipping charges are non-refundable.

How do I return?
(a)Get in touch with our customer service representative. Indicate which item(s) you would like to return and the reason for your return. Returns are possible only after reaching an agreement with customer support.

(b)Place the item(s) in the original packing and seal the parcel securely.

(c)Drop off your package at the local post office and provide a valid tracking number or tracking link within 48 hours after you send your parcel.

(d)Once we receive your package, we will promptly process an exchange or issue a refund to your account in accordance with our return conditions.

What payment methods do you accept?

We currently offer these payment methods.

1.Credit Card - VISA, Master Card, American Express, Discover, JCB, Diners Club, Union Pay, Elo

2.Debit card

3.Paypal

4.Apply pay

5.Google pay

6.Klarna

However, we reserve the right to offer less than our full range of payment options. For any questions about payment, please feel free to contact us at  support@penisvibrator.com

Why does my card payment fail?

The reasons for payment failure can often be attributed to several factors, including:

(a)Card Declined: This can happen if your credit or debit card has expired, there are insufficient funds in your account, or the card has been deactivated.

(b)Incorrect Information: If you input incorrect credit card details, such as the card number, expiration date, or CVV code, the transaction may be declined.

(c)3D Secure Lock: Sometimes, your bank may require you to verify the transaction by using a one-time password (OTP) sent to your phone or email. If you fail to input this code or input it incorrectly, the payment will not be successful.

(d)Payment Limit or Card Restrictions: Your card may have a limit on the amount that can be paid in a single transaction or in a day. Check whether your card has such limits.

(e)Bank Issues: There could be errors from your bank’s side or the Stripe payment system. Try the transaction again after some time or contact your bank for more information.

(f)International Card Restrictions: Occasionally, your bank may block international payments or payments from specific locations. If you are attempting to make a payment from a location that is not your home country or from a country where your card is not accepted, the transaction may be declined.

If your payment fails, please contact your bank or card issuer immediately to clarify the specific cause and resolve the issue.